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Table of Contents

Introduction

Welcome to Ultimate Customizer for Jira Service management. Our solution allows you to edit most aspects of the customer-facing part of Jira Service Management, which includes:

Highlevel functionality

Description

Further details

Customize Jira Service Management pages

Embed your own Global JavaScript/CSS.

  • JavaScript is executed on page view, and CSS is injected automatically

Use sidebars or your favorite responsive grid setup based on the Bootstrap Grid System.

Edit any portal page and insert modules

  • Example modules:

    • HTML (upload images, and add links to files for download)

    • Announcements

    • Search bar

    • Recent portals

    • Popular portals

Request page (details of a request) can be extended to show additional fields.

Edit the Jira Service Management login page

The Helpcenter page can be changed to show a category tabbed view of portals.

Configuring the My request page

Can be extended with additional search options and columns with native & custom fields

  • Example of Search and column options:

    • Priority

    • Labels

    • reporter

    • custom selects

    • App specific custom fields, e.g. Insight custom fields & Elements.

    • And many more 

Enable CSV export of current & all requests.

Core concepts

Info

Before you dive into the administrators guide please review the diagram beneath for an overview of the solution.

  • Core concepts

    • insert figure

      • with build of a service desk

    • areas and what works

  • Link to service desk