I created some requests, but they don’t appear in
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the servicedesk page, why?
This is working but is only showing the ‘correct’ requests.
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Choose a correct type that needs approval like ‘Computers > New mobile device’
In ‘Who is your manager?’ select the user you are using to check approvals.
Create the request
Go to either approvals (/servicedesk/customer/user/approvals) or requests (servicedesk/customer/user/requests)
Make sure that you either created the request through the servicedesk, or within the main JSM page when you explicitly have a Request type on the sidebar in Jira portal for each of the open requests that you need to render in requests.
The request now appears under approvals page with the columns configuration that is set. EG:
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I have an incidende that is confirmed to be related to Ultimate Customizer back-end, what information do the support team need?
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Thanks IBM for the detailed guide on HAR files generation.
I accidentally deleted the login screen view, how can I log back in to the service?
If the login screen view is deleted and saved with Module based design and that administrator user logs out, the servicedesk is unaccesible unless it is enabled again. One could see it back if writing in the web browser console the following:
document.getElementById("content").style.display = "block";
I cannot access Permissions or Documentation page on Chrome
Using browser extensions, such as LastPass fo Google Chrome, may overwrite external links such as Permissions and Documentation, please consider temporarily disabling the extension not to overwrite your Browser from opening plain URL links.