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I created some requests, but they don’t appear
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on the
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ServiceDesk page, why?
This is working but is only showing the ‘correct’ requests.
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Go to Jira → System → Troubleshooting and support tools.
Click customize zip → unselect all except: “Tomcat Logs” & “Jira application logs”.
Now download the zip, and attach it to this ticket.
I have an
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incident that is confirmed to be related to the Ultimate Customizer front-end, what information does the support team need?
We would need a HAR file for that purpose with the cleared network requests until you could reproduce the problem completely
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Open Google Chrome™
Browse to the target page
In the Google Chrome™ menu (⋮) at the upper right, click More Tools> Developer Tools
A window opens (in this window you can find tabs named like Elements, Console, Network, Performance,...)
Open the Network tab
Press the Preserve log, in the menu under Network
Reproduce the problem as requested by the Support team
As soon as the problem is reproduced, results show up in the table with some columns (Name, Method, Status,...). Click with the right button of the mouse over any of those results
In the opened menu, click Save all as HAR with Content
A window opens requesting a location to save the file
Send the file to the Support team for analysis
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Open Firefox™
Browse to the target page
In Firefox™ (≡) at the upper right, go to Web Developer > Network
A window opens (in this window you can find tabs named like Inspector, Console, Debugger, Network Style Editor,...)
The Network tab is selected
In the menu under Network, on the right side, click the gear with the name Network Settings > Persist logs
Reproduce the problem as requested by the Support team
As soon as the problem is reproduced, results show up in the table with some columns (Name, Method, Status,...). Click with the right button of the mouse over any of those results
In the opened menu, click the Save all as HAR option
A window opens requesting a location to save the file
Send the file to the Support team for analysis
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Open Microsoft Edge
Browse to the target page
In the Microsoft Edge menu (...), go to More Tools> Developer Tools
A window opens (in this window you can find tabs named like Elements, Console, Debugger, Network, Performance,...)
Open the Network tab
Deactivate Clear entries on navigate by pressing the eighth button (from left to right)
Reproduce the problem as requested by the Support team
Click Export as HAR (third button from left to right)
A window opens requesting a location to save the file
Send the file to the Support team for analysis
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Open Internet Explorer
Browse to the target page
In the Internet Explorer menu (⚙), click the Developer Tools option
A window opens (in this window you can find tabs named like F12, DOM Explorer, Console, Debugger, Network,...)
Open the Network tab
Deactivate Clear entries on navigate by pressing the eighth button (from left to right)
Reproduce the problem as requested by the Support team
Click Export as HAR (third button from left to right)
A window opens requesting a location to save the file
Send the file to the Support team for analysis
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