This page explains how to set up Feedback & Voting for Jira Service Management.
After installing the add-on go to Manage Apps and select Feedback & Voting for Jira Service Management
The list shows all Jira Service Management projects on your Jira instance. Select which projects should have Feedback & Voting for Jira Service Management enabled.
Go to your Jira Service Management project and go to project settings and select Feedback & Voting for Jira Service Management settings
First you need to decide on the Title displayed on portal and Link text in Service Desk portal
Title displayed on portal
This title will be displayed form the customer Feedback and Voting Portal
Link text in Service Desk portal
This text will show as a short cut on your Jira Service Management Customer portal
Feedback & Voting for Jira Service Management can be configured to show issues to your customers in two different ways, JQL configuration & Simple filter (issue types)
JQL configuration
When selecting JQL filter Feedback & Voting for Jira Service Management will display the issues defined in your JQL string.
Simple filter (issue types)
When selecting Simple filter (issue types) Feedback & Voting for Jira Service Management will display the issues by the issue types selected.
Feedback & Voting for Jira Service Management will allow agents to view the Feedback & Voting backend view. If you have different project roles covering your Jira Service Management customer, you can decide, who can view the Portal Voting Site
Congratulations Feedback & Voting for Jira Service Management have been configured. Time to harvest the power of customer feedback
Remember to press Save