Administrators guide

This page explains how to set up Feedback & Voting for Jira Service Management. 

App configuration

After installing the add-on go to Manage Apps  and select Feedback & Voting for Jira Service Management

Open

The list shows all Jira Service Management projects on your Jira instance. Select which projects should have Feedback & Voting for Jira Service Management enabled.

Project configuration

Go to your Jira Service Management project and go to project settings and select Feedback & Voting for Jira Service Management settings

First you need to decide on the Title displayed on portal and Link text in Service Desk portal

• Title displayed on portal

  • This title will be displayed form the customer Feedback and Voting Portal

• Link text in Service Desk portal

  • This text will show as a short cut on your Jira Service Management Customer portal

Open

Two types of configuration

Feedback & Voting for Jira Service Management can be configured to show issues to your customers in two different ways, JQL configuration & Simple filter (issue types)

JQL configuration

• When selecting JQL filter Feedback & Voting for Jira Service Management will display the issues defined in your JQL string.

Simple filter (issue types)

• When selecting Simple filter (issue types) Feedback & Voting for Jira Service Management will display the issues by the issue types selected.

Permissions

• Feedback & Voting for Jira Service Management will allow agents to view the Feedback & Voting backend view. If you have different project roles covering your Jira Service Management customer, you can decide, who can view the Portal Voting Site