Page Comparison

This page explains how to set up Feedback & Voting for Jira Service DeskManagement. 

App configuration

After installing the add-on go to Manage Apps  and select Feedback & Voting for Jira Service DeskManagementImage Removed

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The list shows all Jira Service Desk Management projects on your Jira instance. Select which projects should have Feedback & Voting for Jira Service Desk Management enabled.

Project configuration

Go to your Jira Service Desk Management project and go to project settings and select Feedback & Voting for Jira Service Desk Management settings

First you need to decide on the Title displayed on portal and Link text in Service Desk portal

• Title displayed on portal

  • This title will be displayed form the customer Feedback and Voting Portal

• Link text in Service Desk portal

  • This text will show as a short cut on your Jira Service

    Desk

    Management Customer portal

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Two types of configuration

Feedback & Voting for Jira Service Desk Management can be configured to show issues to your customers in two different ways, JQL configuration & Simple filter (issue types)

JQL configuration

• When selecting JQL filter Feedback & Voting for Jira Service

  Desk

  Management will display the issues defined in your JQL string.

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Simple filter (issue types)

• When selecting Simple filter (issue types) Feedback & Voting for Jira Service

  Desk

  Management will display the issues by the issue types selected.

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Permissions

• Feedback & Voting for Jira Service

  Desk

  Management will allow agents to view the Feedback & Voting backend view. If you have different project roles covering your Jira Service

  Desk

  Management customer, you can decide, who can view the Portal Voting Site

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Congratulations Feedback & Voting for Jira Service Desk Management have been configured. Time to harvest the power of customer feedback

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